Our Process

We do the “heavy lifting” through every step of resolution 

From the time your customers, members, employees, and breach victims are put in touch with a fraud specialist, they are never alone. Our experts guide victims and provide practical, individual solutions and support through every step of the resolution process.

Resolving identity theft is a complex task. But remember that our qualified and caring fraud specialists are ready to make the process as easy and stress-free as possible . . . and go the extra mile to resolve problems and return lives to normal.

Every victim is unique, and so are our personal-touch services

Our fraud specialists tailor an individual solution to each victim’s needs. To support that victim, the fraud specialist:
  • Listens, answers questions, and gets to know each victim
  • Helps the victim understand the identity fraud event
  • Takes immediate, proactive steps to limit the damage, including placing a free fraud alert
  • Communicates with creditors, government agencies, financial institutions, and law enforcement on the victim’s behalf
  • Provides access to FraudScout monitoring
  • Assists victims to recover from identity theft and account takeover—and prevent it from happening again

We fight identity crime as the victim’s advocate and ally

As the victim’s advocate, our fraud specialists provide victims with:

Our fraud specialists handle the hard work in cleaning up the damage to credit and finances. Plus, they do the grunt work with real, one-on-one, hands-on problem solving. We help victims get back to life as they knew it before they suffered from identity-related fraud.

To us, victim privacy and security are not convenient catchphrases, and communication is about information and education, not marketing hype. We understand that the crime of identity theft is personally devastating and economically disastrous. Our fraud specialists are committed to treating it as an epidemic that must be contained and ultimately defeated.


If you need identity theft assistance, call your provider organization to be put in touch with the CyberScout Resolution Center. More information for individual consumers.